Job Description Client Relations · Establishes and sustains a productive relationship with key client contacts. · Represents Sodexo as a professional, responsive, and committed partner to the success and continuous improvement of the contract. · Is available to the client to discuss in an open and collaborative manner any issues and takes ownership over ensuring solutions are promptly actioned. · Communicates effectively with clients to foster an environment of trust and in a manner which promotes understanding of effective work outcomes. Financial Management · Ensures that the account is managed effectively and within agreed budgetary guidelines. · Follows company procedures in preparing weekly and monthly operating reports. · Ensures that reports are completed accurately and in a timely manner. · Monitors food and labour costs and implements strategies to reduce any areas requiring attention. · Scrutinises costs of external contractors on behalf of client to ensure the client is receiving the most cost-effective arrangement. Administration · Implements and ensures the adherence to Sodexo compliance standards covering: - Work Health & Safety - Occupational Hygiene – food and personal hygiene - Responsible Service of Alcohol - Equal Opportunity and Affirmative Action - Employee Relations · Sales orders, procurement, goods receipting and stocktakes · Monthly financial reporting · Establishes efficient procedures for maintaining employee records and processes information promptly. · Keeps an orderly system for maintaining administration associated with management of the contract. · Prepares weekly staff roster and coordinates any additional casual staffing requirements Human Resource Management · Implements strategies to build and maintain a dedicated, positive team environment. · Leads by example conducting oneself in an exemplary manner. · Communicates the business objectives and provides direction to the team and individuals. · Coordinates training requirements in conjunction with corporate training department. · Recruits and inducts staff effectively into the site. · Follows company procedures when handling employee grievances or undertaking disciplinary action · Maintains a positive industrial relations environment in which all team members are encouraged to liaise directly with management on all personal/work related matters. · Nurtures career development of employees by regular performance management, continuous coaching, and nomination to training courses provided regularly by Sodexo or as discussed with Regional Accounts Manager. Operational Management · Disseminates in appropriate manner relative information to employees, suppliers, and client contacts. · Delivers through the effective use of human, physical and financial resources, high quality service and product in line with set objectives. · Develops and implements standards of service to achieve maximum outcomes. · Inspires and leads the quality of food and service. In this role, the employee will be required to supervise all Sodexo personnel and casual relief staff. · Wait staff · Receptionists · Concierge · Facilities Administrator · National Switchboard Operator
